Draft template — update with your confirmed operational policy before launch.
Serviceable locations
Orders may be delivered to serviceable postcodes across India. Serviceability can depend on courier coverage, product restrictions and operational conditions.
Order processing
Processing time should be displayed during checkout or communicated in the order confirmation. Orders placed during holidays or exceptional demand may require additional time.
Delivery estimates
Delivery dates are estimates rather than guarantees because courier operations, weather, public restrictions and remote-area routing can affect timelines.
Address accuracy
Customers should provide a complete address, correct postcode and reachable phone number. Additional charges may apply if a shipment is returned due to an incorrect or incomplete address.
Receiving the shipment
Inspect the outer package when it arrives. If it is visibly damaged, take photographs and contact support promptly with the order number.