Draft template — update with your confirmed operational policy before launch.
Food-product return restrictions
For hygiene, safety and quality-control reasons, opened or correctly supplied food products may not be returnable merely because of preference or change of mind.
Damaged or incorrect products
Customers should contact support within the confirmed reporting window and provide the order number, description of the issue and clear photographs of the shipping label, outer package and affected product.
Resolution
After review, eligible cases may receive a replacement, refund, store credit or another appropriate resolution under the final published policy.
Refund processing
Approved refunds are normally issued to the original payment method. Banking and payment-provider timelines may vary.
Non-eligible cases
Claims may be declined when reporting is delayed beyond the policy window, evidence is insufficient, the product has been substantially consumed, or storage instructions were not followed.